Support
We're here to help you get the most out of ShutterJar
We typically respond within 24-48 hours.
How do guests upload photos?
Share your event link or QR code with guests. They can upload photos directly without creating an account.
How long are photos available?
Guests can upload photos for 30 days after your event date. Photos remain accessible for download for 90 days after the event.
Can I download all photos at once?
Yes! From your event dashboard, click the "Download All" button to get a zip file of all photos.
What if I reach my photo limit?
Photos uploaded beyond your limit are safely stored, but locked until you upgrade. You'll see how many additional photos are waiting, and can upgrade anytime from your event dashboard to unlock them all.
Can I control which photos are visible to guests?
Yes! Enable "Require Approval" in your event settings. You'll then need to approve each photo before guests can see it.
What payment methods do you accept?
We accept all major credit cards through our secure payment processor, Stripe.
We aim to respond to all inquiries within 24-48 hours. For urgent issues affecting your event, please include "URGENT" in your email subject line.